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| Day | Opens | Closes |
|---|---|---|
| Monday | 7am | 9pm |
| Tuesday | 7am | 9pm |
| Wednesday | 7am | 9pm |
| Thursday | 7am | 9pm |
| Friday | 7am | 9pm |
| Saturday | 7am | 9pm |
| Sunday | 7am | 9pm |
Beauty Bay is a UK e-commerce company, selling more than 10,000 beauty products from the best ranges in the world. The products they sell reflect customer demand, keeping up with trends. They are a popular make-up source for young and daring people around the globe. Beauty Bay was originally Fragrance Bay, a website selling luxury perfumes. Since then they expanded to offer skin care, hair care, and make-up. Their head office is in Manchester, with a distribution centre in Salford. They ship internationally, sometimes with cheaper delivery charges than ordering directly from the US. This is one of the reasons for their popularity.
Contact Beauty Bay on the phone for customer support any day of the week.
(Sat – Sun) 7am – 9pm |
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(Sat – Sun) 7am – 9pm |
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(Sat – Sun) 7am – 9pm |
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(Sat – Sun) 7am – 9pm |
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(Sat – Sun) 7am – 9pm |
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(Sat – Sun) 7am – 9pm |
Contact Beauty Bay customer services by calling the number above whenever you have a query or an issue. You can also ask them online using social media if it is just a quick question. Call to get stock updates on a particular product, including restocking dates. You can make suggestions to Beauty Bay for products and brands they should start selling. Suggest a range or a specific product within a range if you want to see it on Beauty Bay. Call if you have any problems with placing orders on the website. This includes payments, though you should also check with your bank. Call for help with discounts, as they exclude some brands.
Beauty Bay aims to process, pack, and despatch orders as quickly as possible. There is a small window for amending orders, so call the number above immediately if you make a mistake. All that they can do for you is cancel an item or change your delivery address. Unfortunately, they will not be able to add or swap items or change the shipping method. If you need to do this, they may be able to cancel the whole order so you can place a new one. This is not guaranteed, as it depends on the processing stage of your order. If the items have already been picked, or you receive a despatch notification e-mail, then it is too late for amendment.
In the UK, deliveries are made by Hermes, UK Mail, or sometimes DPD. Contact Beauty Bay on the number above if you are unable to track your delivery and it has not arrived yet. If you want same day shipping, you should order before 2pm. You can nominate a day for delivery within a 14 day window if you want it for a specific day. Order before 11pm for next day delivery. There is also a tracked option which can take up to 3 days. If you can wait 3-7 working days, choose Click & Collect to pick up from one of 4,500 retail locations. Some delivery methods have postcode or delivery day restrictions, so call to check them before you order.
Should you change your mind about your purchase, you can return it within 14 days of receipt. Beauty Bay will only accept returns if you did not open or use them. The product packaging and original seals must all be intact. If your item arrives faulty or with damage, you contact Beauty Bay to report this. Call the number above to discuss their returns policy and procedure. Beauty Bay needs to provide a Returns Authorization Number before you can send the goods back with a pre-paid service. Remember to keep proof of postage in case the return gets lost. Allow 14 days for them to process your return before you call about a refund.
Gift cards make the perfect present with less stress and commitment. Give friends Beauty Bay gift cards and they can choose to buy the products they prefer. Since Beauty Bay doesn’t have physical stores, the gift cards are not physical either. You can e-mail them directly to the recipient, or to yourself so you can print them off. They are only available in amounts from £10 to £500. Gift cards are redeemable from 48 hours to 12 months after purchase. If you have trouble buying or redeeming a gift card, then call the number above. Gift cards are unfortunately non-refundable, but you can get help with registering or spending them.
If you have any concerns about the authenticity of your branded products, contact Beauty Bay. You can call them on the number above to make a complaint if there is anything wrong with your order. If something is not in the parcel, check over it first. It may be tangled in the packaging, or if it is damaged it could have fallen out. Also, check your invoice as it may tell you that the item is “to follow” separately. If items are damaged or faulty, Beauty Bay may ask you to provide photos for their investigation. They may also ask you to return the item to them. This will happen if you need to exchange a wrong item for the one you actually ordered.
Like any popular brand catering to young people, Beauty Bay has a busy online presence. So if you cannot call on the phone, you can always reach them on the internet. Post on their Facebook page, or send tweets to @beautybay or @beautybayhelp on Twitter. As a make-up retailer, they obviously have an Instagram as well. They even have a Whatsapp, so you can contact them on the number above. You can send an e-mail to customer.services@beautybay.com, but responses could take a while. The same goes for writing letters to the customer services PO Box. You could escalate a complaint by posting a letter to the head office, too.
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