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Day | Opens | Closes |
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Monday | 8am | 5.30pm |
Tuesday | 8am | 5.30pm |
Wednesday | 8am | 5.30pm |
Thursday | 8am | 5.30pm |
Friday | 8am | 5.30pm |
Saturday | Closed | Closed |
Sunday | Closed | Closed |
Shoppers who love a good bargain will probably need to contact Wowcher at some point. Whether it is about vouchers, services, or refunds, use this information to contact Wowcher from Monday to Friday.
Wowcher is a British online marketplace, similar to Groupon, but it only operates in the UK and Ireland. It sells vouchers (or “wowchers”) which customers can spend on discount products and experiences. Users in 52 cities can take advantage of deals from local merchants. Around 15 million members use Wowcher to save up to 80% on shopping, entertainment, food, travel, and beauty treatments. Wowcher launched as a “deal of the day” website in 2011, and DMG Media bought the company. The pitch is that it helps to make the luxuries in life more affordable. It also encourages people to try new things they wouldn’t normally do.
Find the right helpline you need to contact Wowcher during the week here.
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Call the customer services team at Wowcher. They can answer general enquiries for new and potential customers, or help out current subscribers. Remember to have your order number and Wowcher code ready whenever you contact Wowcher. Get technical support if you cannot log in to your account. Call if your Club Wowcher points aren’t being converted into Wallet Credits for you to spend on the site. Your Club Wowcher points will expire after 6 months if they are not converted. If you decide to unsubscribe from Wowcher, then call to request that they remove you from their mailing lists completely.
If you are having trouble redeeming a Wowcher, call for help. Please read the terms and conditions for every Wowcher before you buy. Merchants can set restrictions on the deal, so make sure you know what you are buying and how long delivery could take. You can contact the merchant directly with questions about availability or booking reservations. Call Wowcher on this helpline if you can’t place an order or redeem your Wowcher for any reason. You may not receive an e-mail with your Wowcher code and instructions. You could be unhappy with the deal, or unable to tailor the product the way you wanted.
Refunds are generally only available for unredeemed Wowchers. If there is a problem with the product or the service, you must contact the merchant using the details on your Wowcher. Contact Wowcher in the event that you cannot come to a solution with the merchant. Call for assistance with any returns or refunds. You cannot get a refund if your Wowcher expires. When you change your mind about a Wowcher before redeeming it, just request a refund within 14 days of purchase. You can request a cash refund or Wowcher Wallet Credit, which you can spend on other Wowchers. Call to chase up your refund.
A daily deals marketplace can’t exist without the businesses offering the deals. Wowcher is an alternative option to traditional marketing. Since businesses pay nothing upfront, it is free advertising even if they do not sell anything. Wowcher customers who do purchase will spread the word about their experience. This helps to generate a stream of revenue. Call or e-mail getfeatured@wowcher.co.uk to get started with negotiating your Wowcher account. Influence the copy and set start and end dates for your deals. Existing merchants in need of support should contact their Wowcher Account Manager directly.
According to Wowcher, “the future is pink.” They aim to become the leading daily deals website in the UK. Why not work for Wowcher if you can help them to achieve this? The head office, Wowcher Towers, has a relaxed yet engaged culture. There are also Wowcher offices in Manchester, Glasgow, and Derby. Search the jobs website for current vacancies and submit an application. You can also call on the phone and ask to speak to the recruitment team. Enquire about opportunities in other areas if you do not see a job listing that you like. Find out more about the benefits of working for Wowcher, including office activities.
Rather than calling, you can always reach Wowcher on social media. If you have an account, then send them a message on Facebook or Twitter. The Wowcher teams can help you on these platforms between 8am and 4.30pm on weekdays. You could also get in touch through the Live Chat, which is available from 9am to 5.30pm from Monday to Friday. There is also the option of sending an e-mail. All customer queries should go to enquiries@wowcher.co.uk and any media enquiries to press@wowcher.co.uk. Finally, it may take much longer for a response, but you could send a letter with a written complaint to the head office.
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