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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | 9am | 2pm |
| Sunday | Closed | Closed |
Spark Energy still provides customer account support even though the company was taken over by OVO Energy.
Phone the Spark Energy customer service contact number where they can help with questions you have regarding moving and switching, your account, readings and bills and more.
Contact Spark Energy for help with your account on the following numbers:
(Saturday) 9am – 2pm |
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(Saturday) 9am – 2pm |
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(Saturday) 9am – 2pm |
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(Saturday) 9am – 2pm |
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(Saturday) 9am – 2pm |
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(Saturday) 9am – 2pm |
Contact Spark Energy customer services by calling if you need their help. Get answers to your general questions about Spark Energy services. If you aren’t already using a Smart Meter or Pay As You Go to make life easier, contact Spark Energy to discuss making these changes to your account. Get advice and emergency contact numbers for what to do in the event of a power cut or suspected gas leak. Contact customer services whenever you notice an issue with your meter, bills, or energy supply. Call and check the exit fees before making a decision if you want to switch tariffs or leave Spark Energy completely.
If you are looking to switch suppliers, get in touch with Spark Energy for a quote. Compare prices and you might find that you could save money by switching to Spark Energy. They can help you to choose the best tariff to suit your needs and budget. Call for assistance with the switching process. Or call if you are moving to a new address. Whether you are swapping to a different supplier at your new home or want to move Spark Energy with you, the team can help. Let them take the stress out of the experience of moving in if you are a new resident of a property they supply. You can even switch to a new cheaper tariff.
You can manage your Spark Energy account through your inventively-named My Account. Submit meter readings or make payments online or even on the go with the mobile app. View your history, check your current balance, or set up a Direct Debit. You can check and change your tariff through your account. If your personal details change, update them to maintain your contact information. Call for technical support if you experience an issue trying to access your Spark Energy account. Get help if you are on a Pay As You Go tariff. If you are worried about your energy usage, ask for tips on saving energy.
Energy billing is simple with Spark Energy. Submitting regular meter readings, usually monthly, will mean accurate bills only charging you for the amount of energy you use. If you have a Smart Meter, it will take automatic readings for you instead. If not, call for guidance on reading your electricity or gas meter correctly. Call if you need help with maintenance or installation appointments. Your monthly energy bill or three-monthly Direct Debit statement should be straightforward. You can always call up for assistance with understanding your bill. Call for advice if you are struggling to pay your Spark Energy bill.
Have you had a poor customer service experience with Spark Energy? Then call to make a complaint, especially for recurring or ongoing problems. An Account Manager will record your complaint and try to resolve it that same day. Request to raise a formal complaint with the complaints team if you are not satisfied with the outcome at this stage. You will get a unique case number and have a result within 24 hours. Otherwise, a Customer Relationship Manager will take up to 5 working days to investigate. Ask for a senior manager if you are still not happy. After 8 weeks, you can refer the issue to the Energy Ombudsman.
Spark Energy is built for the rental market, so letting agents are perfect partners. They supply managed properties for more than 450,000 customers. Using Spark Energy helps to reduce costs for landlords and tenants. Automatic data saves time for everyone and Spark Energy pays for the utility administration fees. The dedicated Partner Management team is there to assist with business development at every step. Call if you are a letting agent with an interest in becoming a Spark Energy Partner. They can put you in touch with a local manager who will set up a visit and discuss all the benefits you’ll gain by joining.
If for some reason you cannot reach a person on the phone, try to contact Spark Energy another way. You can live chat with a customer service advisor by clicking the button at the top right when you go to log into your account. The team will respond within a few hours if you contact Spark Energy through Facebook or Twitter. Alternatively, you could e-mail them directly at support@sparkenergy.co.uk. If you have a concern about the use of your personal data, contact dataprotection@sparkenergy.co.uk. If you are dealing with an ongoing complaint, escalate it to the CEO at chris.gauld@sparkenergy.co.uk. There is also the possibility of writing a letter to the head office address below. This is much slower and involves paying for postage.
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