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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 6pm |
| Tuesday | 8am | 6pm |
| Wednesday | 8am | 6pm |
| Thursday | 8am | 6pm |
| Friday | 8am | 6pm |
| Saturday | 8am | 6pm |
| Sunday | 8am | 6pm |
Budgeting loans help you to pay for essentials like furniture, clothes and moving costs, and you can apply for these when necessary for any number of reasons. You may have found that you’ve been struggling to make ends meet, so you can call up to discuss a small loan that is designed to help you pay for essentials. The budgeting loan service will always be available for you when you need it and is always helpful for those who are eligible to apply for it.
| Department | Opening Hours | |
| Customer Services | 8am-6pm 7 days a week |
|
| Eligibility helpline | 8am-6pm 7 days a week |
|
| Repayment helpline | 8am-6pm 7 days a week |
|
| Funeral Services | 8am-6pm 7 days a week |
|
| Complaints | 8am-6pm 7 days a week |
There are many reasons you may want to contact the Budgeting Loans customer services team such as if you would like more information regarding what Budgeting Loans can help you with, how much you can receive and other general enquiries. You can also call to find out if you’re eligible for a Budgeting Loan as they’re only available for people who have been receiving certain benefits for 6 months. The customer services team can be called on the number above where you can ask questions and a member of staff will try to give you the most helpful answer they can.
You can call the eligibility helpline to check if you may be eligible for a Budgeting Loan, please be aware that to be eligible to apply for a Budgeting Loan you must have been receiving certain benefits for 6 months or more. You can also call the eligibility helpline to inquire about how much your loan could be if it is approved and how long you will be given to pay it back.
If you need to inquire about paying back your loan you should call the repayment helpline above. Budgeting Loans are interest-free which means you will only pay back the amount you originally borrowed, no extra fees. The repayments are taken out of your benefits automatically and the amount of money you repay at a time is determined by your income and how much in benefits you receive, they need to make sure you can afford to pay it back and still live normally. You have a total of 2 years to repay your loan and you can contact the repayment helpline to discuss the more effective way you can pay it back.
Budgeting Loans can be used to help fund a funeral of an unexpected death of someone in your family. This can be because of not being able to afford the funeral due to financial issues that already existed. You can call the funeral services helpline to discuss this with a member of the team by calling the number above. You can contact the funeral services helpline to find out if you are eligible for this help, apply for this help and to discuss how much you could receive as well as any other general questions regarding Budgeting Loans.
You can contact the complaints team to file a report if you feel you have been treated incorrectly by a member of the Budgeting Loans team or your application has been rejected and you think it was an unfair or incorrect decision and you would like to be informed about why it was rejected and how you can reapply. You can call the complaints team on the number above and a member of the team will listen to your complaint and take the correct actions to resolve the issue.
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