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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 10pm |
| Tuesday | 8am | 10pm |
| Wednesday | 8am | 10pm |
| Thursday | 8am | 10pm |
| Friday | 8am | 10pm |
| Saturday | 8am | 10pm |
| Sunday | 8am | 10pm |
Welcome to the page with all the details you need to contact Metro Radio Arena. Do you need tickets or to find venue information? Here is how you can reach the customer services team whenever you need them.
The Metro Radio Arena in Newcastle is now called the Utilita Arena.
Previously Newcastle Arena and then Telewest Arena, the Metro Radio Arena is an entertainment venue in North East England. The name of the arena comes from its sponsor, currently Metro Radio. Located in the city of Newcastle, the arena has a capacity of up to 11,000. The capacity for sports events is usually half of this at 5,500 or 6,500. SMG Europe both owns and operates the arena. The venue was previously home to local ice hockey and basketball teams in Newcastle. Metro Radio Arena is the largest venue for concerts and exhibitions in the North East. However, there are plans for a replacement arena. It first opened in 1995.
Contact Metro Radio Arena on these numbers for bookings and enquiries.
(Sat – Sun) 8am – 10pm |
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(Sat – Sun) 8am – 10pm |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) 8am – 10pm |
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(Sat – Sun) Closed |
Contact Metro Radio Arena customer services by phone. Find out about the box office opening hours or the car parking facilities. Ask for more information on a particular event, or learn what’s on at the arena. Check ticket prices and the terms and conditions for refunds or resales. Of course, you’ll need to check safety policies before attending any event. Increased security measures affect the things you can bring into the arena. You may end up being refused entry otherwise. Call to find out your options for food and drink inside the arena. Some nearby restaurants offer discounts for concert ticket holders.
The official ticketing partner of Metro Radio Arena is Eventim. Tickets are available to buy online or over the phone from the on-sale time. Call to book tickets for an event at Metro Radio Arena. When tickets for an event are in high demand, there are likely to be phone queues. Waiting on hold does not guarantee you any tickets when you do get through. If there are tickets available when you call, then you must provide the details of a valid debit or credit card to pay for them. Ticket prices are subject to an additional fee for booking and facility costs. Some events will have tickets for sale at the arena box office.
Discounts for group bookings of 10 or more are available for selected events at Metro Radio Arena. Call to enquire about a group booking. If it is possible for your event, the team can place your ticket order for you. The group bookings department can locate the best available seats to reserve for the group size. You must provide details such as the number of adults, children, and wheelchair users. Inform the staff of any special requirements for your group. You will then receive a letter confirming the booking. Call to pay and the arena will send you the tickets. Or you can pay upon collecting them at the box office.
Visitors with disabilities may need to contact the Accessibility Team. The venue has adaptations such as lower counters, hearing loop systems, and accessible toilets. You can ask the team about getting to the arena and accessible parking. Check with the venue if you can bring certain foods or medications if you need them with you. The Accessibility Team can book tickets for you according to your access requirements. There are designated seating areas for wheelchair users and their companions. If you have a companion, let the team know when you book. Companions do not need an additional ticket.
Please report any concerns to the customer services desk while at the arena. Any member of staff such as security can help you to find it. After an event, you can still pass on your feedback or make a complaint by calling. If your issue requires an investigation, Metro Radio Arena aims to respond within 21 days of initially acknowledging your complaint. The arena staff might need to contact third parties or review CCTV footage. You will receive a written response with a suggestion for a resolution within three weeks. If the resolution is not satisfactory to you, then call again to request a final review of the decision.
Metro Radio Arena is a very flexible venue. In addition to concerts, it can host conferences, exhibitions, or private functions. It is suitable for a variety of events, from sports games to dinner dances. The venue has a huge roof span and a total floor area of 3960 square metres. There is also an external exhibition area of 36,000 square metres for outdoor events. Organizations can hold meetings from 250 to 10,000 people in the auditorium. There are also hospitality lounges and executive suites for corporate or personal private hire. Improve an experience with Esteem or Enhance packages. Call to discuss a booking.
Follow Metro Radio Arena on social media for updates and easy interaction. Message them on Facebook or on Twitter if you need assistance. Send enquiries or complaints directly by e-mail if you would prefer to discuss them privately. The e-mail address is mracustomerservices@smgnewcastle.co.uk. To contact the Accessibility Team, send an e-mail to accessibility@smgnewcastle.co.uk. This is only for customers with disabilities making accessibility enquiries. The team will not respond to anything else. You could also write a letter to the arena address. If you bought tickets online, contact your provider about any ticket problems.
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