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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 10pm |
| Tuesday | 8am | 10pm |
| Wednesday | 8am | 10pm |
| Thursday | 8am | 10pm |
| Friday | 8am | 10pm |
| Saturday | 8am | 10pm |
| Sunday | 10am | 6pm |
If you like fun but traditional clothes for all the family, you might be a shopper at Boden. If you ever wish to contact Boden, all the details you need are on this page. Learn how to call, e-mail, or apply for a job below.
Boden is a British clothing brand operating in the UK which also sells in the US, Australia, and Germany. In 1991, entrepreneur Johnnie Boden founded the business as a mail-order company. It was menswear only at first, introducing womenswear the following year. The UK website first launched back in 1999. Over the years, Boden introduced baby, child, teen, maternity, and petite ranges. They have a Limited Edition section and a party dress range for weddings. Their trademark design style is bright patterns and casual but classy basics. The brand is popular with mums. There are 3 shops in London and 11 concessions at John Lewis.
Contact Boden on the helpline numbers in this table for customer support.
(Sunday) 10am – 6pm |
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(Sunday) 10am – 6pm |
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(Sunday) 10am – 6pm |
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(Sunday) 10am – 6pm |
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(Sunday) 10am – 6pm |
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(Sunday) 10am – 6pm |
Contact Boden on the number above to reach their customer services department. The team is there to help you with any queries or concerns you have about Boden. Call to check stock levels if you are worried that your order might not be placed in time. You can call to find out the location of your closest Boden store, or concession in a John Lewis store. If you do not live near a physical store, then you can always order online or from the catalogue. You can call to request a catalogue if you have not received one. Sometimes Boden will send tailored promotional offers, so call if you have a question about this or can’t use a discount code.
Ordering on the Boden website is easy. It is faster if you already have an account, but if you are new you must register your details to create one. You can call the number above if you have questions about an item before you place an order. They can give you all the details on sizing, colours, and materials. If you place an order then need to change something, unfortunately, amendments are not possible. Call to cancel the order and place a new one instead. This is only an option for orders placed earlier that same day. If you have problems with payment, contact your bank first. Boden only charges you upon despatch of the order.
The cheapest delivery option for Boden orders is £4 for standard, taking 2-3 working days. The prices then increase for speedier delivery methods. If your next day express delivery doesn’t arrive in time, call the number above to find out why. Boden offers Click & Collect in the UK, so customers can pick orders up from a range of stores. You will have 7-10 days to collect parcels from the location, then they will return them to Boden. Home deliveries require a signature, so you might find they leave a note if you are not in. Call the delivery company first and then follow it up with Boden if there seems to be a problem with your delivery.
The returns policy at Boden offers a generous 3 months for you to return your item once you receive it. If you send something back, Boden will refund the cost of the item or send an exchange. You can request an exchange, but this depends on stock availability. Boden does not refund delivery charges, and you have to pay for return postage yourself. You can only get a refund for the cost of standard delivery if you cancel an order within 14 days. They offer a one year guarantee; you have 365 days to return products for credit to your Boden account. Call the number above for help with returns or exchanges, especially regarding refunds.
Boden gift vouchers are the perfect present for mums or even dads. They are available to buy online with free delivery by e-mail. You will have to pay for delivery if you choose to send it by post. Standard delivery will take a maximum of 3 working days. You can pick the colour design and the amount, from £10 to £250. Boden gift vouchers will expire after two years. Call the number above if you do not receive the gift voucher in time for the occasion or at all, either by post or e-mail. Or call if you are the recipient of a gift voucher and you are having trouble redeeming it. You can get credit for returns, but Boden cannot replace lost vouchers.
Should you have an issue with a purchase or order, contact the relevant customer services helpline first. If they are unable to help or you are not happy with their handling of your problem, then call the number above. Make a complaint about anything from the products themselves to the delivery service. You might find that a product does not match the picture or the sizing guide, or the fabric quality is poor. Boden could cancel your order without warning, or fail to deliver on time. Maybe you keep having to chase a refund, or discount offers never work for you. Call to complain about persistent marketing and unsubscribe from mailing lists.
Besides a phone call, Boden customer services are just an online message away. Comment on a Facebook post or just send a private message. You can tweet to @Bodenclothing on Twitter for help, too. The social media team can also help if you e-mail them directly at social@boden.co.uk. Or e-mail customer services at cservices@boden.co.uk. If you have concerns about data protection, contact privacy@boden.co.uk. Or if you have a press enquiry, contact pr@boden.co.uk. You could write letters to either the customer services address or the head office address. If you want to work for Boden, browse and apply for job listings online.
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