Extra Energy UK

Please note that Extra Energy closed down in November 2018 and Ofgem moved its customers over to Scottish Power.

If you keep your eye on tariff prices in case you need to switch supplier, you may be aware of Extra Energy UK. Should you need to contact Extra Energy UK, whether you are a customer or not, here is how to do so.

About Extra Energy UK

Extra Energy UK, stylized as “extraenergy,” is an independent energy supplier in the United Kingdom. Based in Birmingham, the company launched in the UK in 2014. The supplier branched out from the original Extra Energy operating in Germany. Moti Ben-Moshe began this business in 2008. In the UK, it offers some of the cheapest tariffs, attracting customers who are switching suppliers. However, according to Citizens Advice, the brand ranks highly every year for the number of complaints it receives from unhappy customers. Extra Energy UK offers competitively-priced dual fuel tariffs with electricity and gas for homes and businesses.

Extra Energy UK Contact Numbers

Contact Extra Energy UK on any day except for Sundays and bank holidays.

Customer Services

Contact Extra Energy UK customer services on the number to the left to speak with a member of the team. They can advise you on current standard tariffs and help you to get a quote. Ask any general questions you may have about Extra Energy UK to get a better idea if you are interested in becoming a customer. Or find out more about SMART Meters if you don’t already have one. Customers or their family members can call to enquire about Priority Services if they need help. These include passwords, “knock and wait,” sending bills to a nominated assistant, providing bills in other formats like braille or audio, plus other helpful services.

Joining & Switching

Want to switch suppliers and join Extra Energy UK instead? Then call the number to the left for assistance with the changeover process. Switching will usually take around 5 weeks, which includes a cooling-off period of 14 days. You can change your mind and cancel the new contract during this period. If you are switching to another supplier, phone Extra Energy UK to discuss this. New providers normally handle it all, but you might want to check the early exit fees if your contract hasn’t ended yet. And if your account is in debt, then Extra Energy UK cannot let you leave until you pay off the balance. Contact Extra Energy if you are moving home.

My Extra Energy

To discuss your My Extra Energy account, call the number to the left. You can view your bills, submit readings, or update your details through this online portal. Over time, they will add more functions so you can do more with your account. You will need your account number to log in. Contact Extra Energy UK if you experience problems trying to access your account. You can also call if you have questions about usage of your data from your personal account. In the event of a bereavement, call to report the passing away of the account holder. Extra Energy UK will assist with the process of settling any balances and closing down the account.

Bills & Payments

If you ever notice a problem with your account balance, call the number to the left to query it. You should call if you are struggling with payments to avoid falling into arrears. If you have built up a lot of credit and would like to claim a refund for all or some of this amount, then call to discuss this. When you pay by Direct Debit, you can call if you need to change your payment details. To ensure that your bills are accurate, you need to make sure your meter readings are correct. Call if you need advice on reading your meter or you think that a reading was wrong. You should also call if you lose or damage the top-up device you need for your meter.

For Business

Extra Energy can help businesses to control their budget regarding energy costs. Fixed tariffs will lock the price in for 1 to 3 years. This allows business to plan how much they will spend on energy in advance. Even if your business has multiple sites, they can still provide the energy supply. Call the number to the left to request a quote for your business. Or call to get assistance with your account if you are already an Extra Energy UK For Business customer. You can contact them if you have any questions about renewal rates or submitting a termination notice. Business energy prices exclude the 20% charge for VAT, but there might be discounts.

Complaints

If you are ever unhappy with the state of service from Extra Energy UK, then call the number to the left to raise a complaint. This could be to do with a lack of correspondence or incorrect billing. It is a common complaint that Extra Energy UK does not notify their customers of payments or balances properly. Some customers have found that the switchover process was a nightmare. Incorrect information and miscommunications can cause a lot of problems, so be sure to complain. Extra Energy UK will investigate the issues you raise. If they still fail to resolve problems, then try a dispute resolution platform. This includes the Ombudsman.

Other Ways to Contact Extra Energy UK

You can reach out to Extra Energy UK online if you have social media accounts. Ambitiously, they say that they will try to reply to messages on Facebook or Twitter within 5 minutes. The social media team will be available between 9am and 5pm on weekdays only. Send an e-mail to customercare@extraenergy.com if you would prefer. Customer services will reply as soon as they can during the office opening hours. There is also the option of posting a letter to the head office. You can find the address in the sidebar or at the top of this page. This would mean waiting even longer for a reply, so the fastest method is using social media.