ASOS

Asos Contact Numbers:

ASOS Customer Services

The customer services department is available to call if you have had an issue with your order, a problem with payments/gift vouchers, you have some delivery enquiries, returns, product/stock information or technical assistance relating to using the ASOS website. Some problems that you might experience when ordering from ASOS could include being sent the wrong item or your order not arriving at all, a promo code not working correctly, a product being out of stock or the website not letting you process a payment. All of these queries can be resolved by calling the customer services department on the number above, where a member of the customer service team will be willing to walk you through the steps to sort out the problem.

ASOS Head Office

The ASOS headquarters are located in Camden, London, whilst its main distribution centre is in Barnsley, Yorkshire. There are also offices in Sydney, Australia and Rochester, New York. If your inquery is relating to working for ASOS, an ASOS promotion or marketing campaign, getting your designs listed on ASOS or having a boutique on the ASOS marketplace, the best department for you to call is their head office on the number above. This will put you straight through to the Camden head office, where departments such as the buying team, HR, marketing and recruitment are located so that you can be transferred to the department that best suits your question.

ASOS Deliveries

If your query is about an ASOS delivery, call the number above. You might need to call the deliveries department because your delivery hasn’t arrived, or because you have received the wrong item, or even because you accidentally inputted the wrong address. ASOS has a range of delivery options available. They are:

• Standard Delivery – £3 or free when you spend over £20. Usually, takes 3-5 working days.
• Click and Collect Standard – £3 or free when you spend over £20. Collect from a local corner shop within 3-5 working days.
• Next day delivery – £5.95, delivery the next working day.
• Precise delivery – £5.95, choose a precise time.
• Evening next-day delivery – £7.95, delivery from 6pm-10pm the next working day.

If you regularly order from ASOS, you may be interested in signing up to their Premier scheme. You will need to make one payment of £9.95, in exchange for unlimited next-day delivery for a year. You can also choose nominated day delivery, in case the next day isn’t convenient for you. When it runs out, you just have to make the payment again to continue enjoying the benefits of Premier delivery. For more about Premier delivery, call the deliveries department on the number above.

ASOS Returns

If you need to return an item to ASOS and you require assistance, call the number above. By calling this number, you will be directed to the returns department where you can inquire about the status of your return if you haven’t heard back from ASOS.  ASOS understands that returning your order can be a pain, so they have provided a range of options so that you are sure to find one which suits you. Here are the return options:

• InPost 24/7 – Return via your nearest InPost locker, open 24/7.
• Pass my Parcel – Return via your local Pass my Parcel store, with over 3000 locations.
• toyou at Asda – Return via your local Asda store.
• Collect+ – Return via a Collect+ store in 6000 locations.
• Doddle – Return through your local Doddle store in 71 locations.
• Hermes Collection/Store – Return to your local Hermes store, or allow Hermes to collect from you.
• Royal Mail – Return via your post office.

For Collect+ and Royal Mail returns, there is a pre-paid label included in your parcel. For the other methods, simply log on to your ASOS account and follow the steps to print a label. For doddle, Asda toyou and Pass My Parcel, no label is required as this can be generated for you in-store.

Account Support

If you are having some trouble logging into your Asos account such as you have forgot your password, it is saying your password is incorrect, it says there is no account attached to your email address, it is not letting your account process payments, you need help changing your payment details on your account, you have not been sent any confirmation emails for your orders and would like to make sure the orders have went through or if the email address is correct. To contact the account support department you can call the number above.

ASOS Complaints

If you have a complaint about ASOS, the first step is to refer your complaint to the customer care team, who can be reached by calling the number above. They will try their best to resolve your complaint there and then, but might occasionally need to call you back with the solution. If you feel your complaint has not been effectively resolved by the customer care team, try contacting the ASOS head office by calling the number above. If that fails, you can refer your complaint to the Retail ADA, which is an alternative provider of dispute resolution – ASOS responds to every complaint forwarded to them.