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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 6pm |
| Tuesday | 8am | 6pm |
| Wednesday | 8am | 6pm |
| Thursday | 8am | 6pm |
| Friday | 8am | 6pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Addison Lee is a private taxi company in London. It also operates car hire services in 9 other cities across the UK.
Contact Addison Lee to make bookings and to discuss services at any time.
(Sat – Sun) 24/7 |
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(Sat – Sun) 24/7 |
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(Sat – Sun) 24/7 |
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(Sat – Sun) 24/7 |
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(Sat – Sun) 24/7 |
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(Sat – Sun) 24/7 |
They allow you to book for ASAP journeys or up to 3 months in advance. You can ask about the vehicles they use, which have varying passenger and luggage facilities but all include 4G Wifi and phone chargers. You can book a standard car, executive cab, airport transfer, coach hire, or travel for an event. They also offer private courier services for same-day, next-day, or international delivery. Contact them for a quote before you book. Find out more about charges and how your type of booking works. Call for help with a booking.
Frequent individual customers of Addison Lee services can apply for a Personal Priority Account. You can save 20% off airport journeys and 10% off courier and executive bookings when you join. It also promises shorter waiting times for Personal Account bookings. When you download the Addison Lee mobile app, if you use the code HELLO10 you can get £10 off your first reservation. Get help with any bookings you’ve made, including the exclusive offers if they should apply. Report technical problems with the app or if you cannot access your Personal Account.
Clublee is the loyalty scheme for Addison Lee. It allows you to earn and collect points for every booking. These will then unlock exclusive discounts and rewards. The first free tier is White. You must book 10+ journeys in a year to unlock the Silver tier offers, then 30+ to access the Gold tier. The Black tier is at the top, requiring 100+ journeys to get the fastest pickup times, best partner offers, and free upgrades. You will not get a membership number until you reach Silver status. Call if you did not receive the points for your journey.
Businesses can create a private Business Account for ease of frequent and mass bookings with Addison Lee. They guarantee vehicles within 10 minutes for Business Account bookings. With the Manager Portal plus an account manager, it is easy to keep track of reservations and finances. Addison Lee can help with airport transfers and executive travel, plus the invoices and business reports, even on Christmas Day. Business customers can also e-mail the business accounts team for help at priority@addisonlee.com between 8.30am and 6pm on weekdays.
Addison Lee is always looking for private hire drivers to add to their fleet. You can boost earnings through positive customer feedback and further training. Addison Lee rents out their cars from just £190 a week and maintains the cars themselves. Drivers won’t have to pay if they meet their points target for the week. Or call if you would like to become a driver for Addison Lee. You will need the relevant licences, and more experience could get you a better position. They also require courier drivers with bikes or vans.
Addison Lee does charge late fees, parking fees, and amendment or cancellation fees sometimes. Call to challenge these extra fees if you think that they have been wrongly applied to your booking. Complain if a driver is late or rude, or shows up in the wrong type of car. Make a complaint if a promotion changes or does not work. Or complain about courier services if there is a problem with the delivery, and do not sign for damaged items.
The customer contact centre is open 24/7, so you should be able to speak to a person at Addison Lee. If you are unable to call, you can contact the company online. Send a message on Facebook and they should reply within an hour. You could also send a tweet to the dedicated support account @AddisonLeeHelp on Twitter. They should also reply within one hour. Addison Lee only monitors social media between 8am and 8pm from Monday to Friday, and 9am to 5pm on weekends. E-mail enquiries to info@addisonlee.com. You can write complaints letters to the Addison Lee head office in London, as shown in the sidebar on the left.
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