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Opening Times for Arriva

Day Opens Closes
Monday 10am 4pm
Tuesday 10am 4pm
Wednesday 10am 4pm
Thursday 10am 4pm
Friday 10am 4pm
Saturday NA NA
Sunday NA NA
Arriva plc
Admiral Way
Doxford International Business Park

Arriva is a transportation company with over 19,000 buses operating across 14 European countries, employing 60,000 employees. Every year 2.4 billion passengers use Arriva’s bus, tram, train, car, ferry and bike sharing services, making Arriva one of the largest transportation providers across the EU. You can contact the Arriva customer services team by calling the number to the left.

Arriva Contact Numbers:

Department Opening Hours
Customer Services 10am – 4pm
Monday to Friday
Lost Property 10am – 4pm
Monday to Friday
Timetable & Route help 10am – 4pm
Monday to Friday
Complaints 10am – 4pm
Monday to Friday

Arriva Customer Services

There are many reasons you can contact the Arriva customer services department such as if you want to inquire about the different types of transportation available, the different areas of the country or EU their services are available in,  the different types of tickets available, the ticket prices, you would like to know about the rules and regulations for travelling with Arriva, you would like to inquire about if you can return a ticket or get a refund for a ticket that you have bought incorrectly, you need to report suspicious activity, you would like to inquire about advertising through their services, you would like to find out about their environmental policies, you would like to find out about working for Arriva or you have some other questions for their customer services team. You can get in contact the customer services department by dialling the number to the left and selecting the appropriate option for your inquiry.

Lost Property

If you have recently had a trip with Arriva services and you have misplaced an item such as a bag or children’s toy you can call the lost property department. You will need to tell them where you were travelling, what services you were travelling on, what time you were travelling and a description of the item you have lost. The team member on the phone will contact the depot and inquire about any items recently placed in the lost property of that area and if they find your item you will need to travel to the depot to pick the item up or request they send it to your address. You can get in touch with the lost property team by calling the number to the left.

Timetable & Route Help

If you need some help finding or reading an Arriva timetable you can call the timetable helpline and inquire about what route you need to take to travel somewhere, you need to know about the school, student or senior travel information, you want to know about any changing timetables, you would like some help creating a personalised timetable, you want to hear about any strikes happening or you have some alternative inquiries about timetables or routes. Please call the Arriva Timetable and Route helpline on the number to the left.


if you have had a negative experience with Arriva, an Arriva vehicle or an Arriva employee and you would like to file a complaint you can go to your local travel shop and speak to an employee. Alternatively,  you can fill in the complaint or commendation form on the Arriva website in which they will try to respond within one working day or if your complaint needs to be investigated you should have a response within 10 working days. You will need to provide your full name, region and comment, optionally you can enter your email address or phone number (allowing them to give you updates) and your address. You will need to provide the journey details such as where the journey was from and to, the service number, date and time of travel and a description of the driver. You can also call the complaints team on the number to the left and explain all the information above to a member of the team.

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