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Day | Opens | Closes |
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Calling Owner Direct is simple, dial today and you will put through to their customer service team. If you know the department or person you need to speak to in regards to your query, you can select the department from their virtual call centre. If you are unsure who you need to speak to, you can wait and be placed with a member of the generic customer service team.
Owner Direct is for those who would like to book holiday accommodation straight from the owner or their property manager. In business since 1997, the company advertise over 7000 villas, cottages, and apartments all around the world. You can rent long or short terms with Owner Direct, or you can book for a simple weekend away, depending on your preference. Owner Direct became part of HomeAway in 2007, which is one of the most trusted resources online for holiday homes.
Department | Opening Hours |
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Customer Services | Monday-Friday: 8am-8pm Saturday: 9am-5pm Sunday: 10am-4pm |
Head Office | Monday-Friday: 8am-8pm Saturday: 9am-5pm Sunday: 10am-4pm |
Bookings & Online Payments | Monday-Friday: 8am-8pm Saturday: 9am-5pm Sunday: 10am-4pm |
Listing a Property | Monday-Friday: 8am-8pm Saturday: 9am-5pm Sunday: 10am-4pm |
Last Minute Holidays | Monday-Friday: 8am-8pm Saturday: 9am-5pm Sunday: 10am-4pm |
Complaints | Monday-Friday: 8am-8pm Saturday: 9am-5pm Sunday: 10am-4pm |
In order to speak to a member of the Customer Service team with Owner Direct, you will need to call and speak to a member of the team. Calling will put you through to the Owner Direct automated messaging service. If you know the department you want to talk to, you can choose from calling this number. If you are unsure who you need to talk to, you can press the relevant number which will take you to the Customer Services for Owner Direct.
If you would like to speak to someone from the Owner Direct head office, you can do so by calling their Head Office helpline. This number will put you through to a member of the head office staff for Owner Direct, who can assist you with your query.
If you are having issues making a booking or payment online with Owner Direct, you can call and speak to someone from the team who can assist you. If you are having trouble logging in, you can click “forgot your password” on the login page for Owner Direct. If you have already reset your password and are still having an issue with logging into your account, calling will put you through to the Bookings and Online Payments team, who can assist you further.
If you’re looking to list your property with Owner Direct, you can do on this page. Listing your property is easy and all done through Owner Direct, you won’t have to talk to prospective tenants and Owner Direct will only take a small percentage of the renting fee of your property. You can find out more on fees with Owner Direct by calling.
If you’re looking to book a last-minute holiday with Owner Direct, you can do so by looking the Last Minute Holidays section on the Owner Direct website. If you would like to hear about deals from the horse’s mouth, you can also do so by talking to a member of staff by calling. Someone from the team will be able to tell you all about the current deals with Owner Direct.
If you would like to make a complaint about the level of service from Owner Direct, you can do so by calling. You can also complain about a member of staff, about a tenant, or about an issue you have with the Owner Direct website.
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