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GEM Motoring Assist Customer Services

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Opening Times for GEM Motoring Assist

Day Opens Closes
Monday 9am 5pm
Tuesday 9am 5pm
Wednesday 9am 5pm
Thursday 9am 5pm
Friday 9am 5pm
Saturday - -
Sunday - -
GEM Motoring Assist
GEM Motoring Assist
Station Road
Forest Row
East Sussex
RH18 5EN

The GEM motoring assist was created in 1932 after the founder was involved in a ‘near miss’ car incident with a man in a sports car on his way to meet a group of his friends in the Warnes Hotel. The founder and the group of friends he was meeting decided to create the Company of Veteran  Motorists to lower the growing vehicle accident toll. In 1978 they rebranded for the launch of their breakdown recovery service to the Guild of Experienced Motorists (GEM). If you want to know more about the history of the GEM or you have some general enquiries about the company please call to speak to someone from the customer services team.

Department Opening Hours
Customer Services 9am-5pm
Monday to Friday
Breakdown Cover Quote 9am-5pm
Monday to Friday
Head Office 9am-5pm
Monday to Friday
Claim Enquiries 9am-5pm
Monday to Friday

GEM Motoring Customer Services

If you are already a member with GEM you can call to speak to a member of the customer service team who will be able to help you with any problems you’re experiencing or any questions you have about your membership or about your breakdown policy, you need to inquire about renewing your membership, printing documents or changing any information linked to your membership such as addresses or phone numbers or adding or removing a member from your membership. You can also call to speak to a member of the customer service team if you would like to inquire about any policies or memberships if you are someone who is thinking about joining.

Breakdown Cover Quote

GEM specialise in great breakdown cover for when you break down at home or on the road and they are always prepared to come to your rescue 24 hours a day 365 days a year. GEM breakdown cover offers unlimited callouts as well as punctures, flat batteries and running out of fuel being covered by all cover options. GEM cover cars, motorcycles, vans, vehicles of any age including classic vehicles, motor-homes and other vehicles except vans with a GVW of more than 2500 kgs, LCVs, HGVs, minibuses, private hire/public hire vehicles or vehicles that carry livestock. If you are unsure of your vehicle will be covered by GEM please call to discuss with a member of the breakdown team if your vehicle is covered and if so what option is right for you and your vehicle. GEM also cover driver illness in their breakdown cover to minimise road accidents due to drivers becoming ill behind the wheel. GEM have two types of breakdown cover; Recovery Extra and Recovery Reclaim. With Recover Extra you have full unlimited cover and easy access to the rescue control call centre. With Recovery Reclaim you receive the same quality breakdown service for a lower price, you pay for your repair/recovery yourself and you can reclaim the appropriate costs from GEM afterwards. With Recovery Reclaim you still have access to the Rescue Control call centre but you also have the ability to make your own recovery/repair arrangements if you need a specialist garage or you have a preferred mechanic. Prices vary for both options depending on how many people you want to enter into the policy, allowing up to four on both. To speak to somebody about choosing the right breakdown policy for you please call to speak to a member of the breakdown team who will talk you through the process of signing up and choosing the right policy for you.

Head Office

You can contact the head office if you would like to inquire about any corporate topics you may need to know about before signing up for one of their policies. If you have made a claim or complaint that you feel was not dealt with correctly or you are unhappy about how you were treated during the process please get in touch with the head office team. You can also call the head office to speak to one of GEMs road safety experts about advice for staying safe whilst on the road and what you should do in certain driving situations. The GEM started from a group of friends wanting the road to be a safer place this means all members of customer service for GEM will be happy to help and give you some advice to keep you, your family and friends safe whilst on the road. For technical motoring advice please call to speak to a member of the technical support team about any technical questions you have about the road, your vehicle or the law.


If your GEM breakdown policy is the Recovery Reclaim policy you can call to inquire about what repairs or recoveries you can reclaim from or submit a claim form. If you wish to submit a claim form you will need this information on hand before you call to speed up the process: your membership details (such as membership number, name, address, phone number), members bank details for the refund (name on the account, bank/building society account number, branch sort code and email for the confirmation of refund), details of the vehicle such as make, model, reg number, date of registration, driver at time of breakdown, whether you are the registered owner if not the name and address of owner, if you weren’t driving were you the passager and if the vehicle was hired was it hired by you or your partner (if yes please have you hire invoice ready to send to GEM), the details of your breakdown (where you were travelling to and from, the purpose of journey please be aware that you cannot say private/domestic/pleasure as a sufficient answer, place of breakdown, date and time, cause of breakdown and vehicle occupants. You will also need to supply the details of your claim which are the costs of roadside repair(not cost of parts), cost of recovery where you were delivered to and the miles travelled, cost of alternative travel and means of alternative travel such as bus or taxi, any emergency overnight accommodation information such as number of people and cost of accommodation (not including meals etc.). To make a claim please be aware that you will need to provide a full receipt detailing the account giving name, telephone number, address and what service was rendered from the garage as evidence of the breakdown.

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