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La Redoute Customer Services

The contact number for La Redoute is available directly from their website at no or lower cost

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Opening Times for La Redoute

Day Opens Closes
Monday 8am 9pm
Tuesday 8am 9pm
Wednesday 8am 9pm
Thursday 8am 9pm
Friday 8am 9pm
Saturday 9am 4.30pm
La Redoute
2 Holdsworth Street,
West Yorkshire,

Any questions regarding La Redoute can be answered here.

La Redoute Contact Numbers

Department Opening Hours
Customer Services 8am-9pm
Head Office 8am-9pm
Sales Support 8am-9pm
Sizing Support 8am-9pm
Deliveries/Returns 8am-9pm

By calling the above numbers, we can connect you to those La Redoute departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

La Redoute

La Redoute is a french style website that wants to make French fashion available for everyone. La Redoute Is the second largest women’s fashion seller in France with more than 7 million unique visitors a month. It operates in over 26 countries and has over 10 million active accounts. La Redoute was founded in 1837 by Joseph Pullet who moves to the capital of the French wool region and opened the first spinning operation inventing multiple processes. In 1872 his son Charles took over the business and built a factory on rue de La Redoute and later decided to name the company after the road the factory was located on ‘La Redoute’. The business was sold in 2014 to its current managers Nathalie Balla and Eric Courteille who have helped it grow to be the huge retailer it is today. If you have any questions about La Redoute or you would like to speak to somebody from La Redoute please call the number to the left.

Customer Services

If you need to cancel an order you have recently made please call the number to the left to talk to an advisor from the customer services team you will need your account details and order information, La Redoute will only be able to cancel your order if your package has not been made yet if you order is ready for delivery or has been posted already the advisor will be able to talk you through returning the item for a full refund.  If you are unhappy with La Redoute’s services and would like to complain call the number to the left to speak to a member of their customer services team about the problem you have experienced. An advisor from the customer services team will try their best to resolve the issue immediately and may offer you discount on your next purchase. If they have not been able to resolve your issue and need to take your complaint further, if they have not been able to resolve the issue within 5 days of your call they will write to you describing how they have resolved the issue or give you the contact details of somebody you will need to call to take further action and they will also keep you regularly updated and let you know their final response within 8 weeks of the complaint.

Head office

If you have some questions about La Redoute as a company such as statistics, yearly revenue or the history of the company please contact the number to the left. If you are interested in working for La Redoute you can search for job vacancies here on their careers website or call the number to the left to speak to a member of the head office team about their job vacancies and applying for their jobs, you can also contact this number if you’re having trouble applying for a job you have seen on their website and a member of the team will be happy to walk you through the application process. The head office is located in Bradford, West Yorkshire and deals with all of the online orders made throughout the world.

Sales Support

For sales support please call the number to the left to speak to a member of the sales support customer service team who will be able to check stock and pre-order out of stock items for you. If you’re having trouble ordering things from the website you can also call the number to the left to be guided through the online ordering process by a member of the team, if you’re still struggling a member of the sales support team will be able to order things for you, you will need to provide them with your contact/account details, your bank details and home address or the address you would like the products to be delivered to.

Sizing Support

If you are having trouble understanding the sizing of some of the products you can call the number to the left to speak to a member of the sizing support team who will be able to talk you through the different sizings and measurements of their products. there is a size guide on the website which explains the ‘UK size code’ the measurements of the bust, waist, and hips in cms and inches making it easier for you to know the correct size for you. They also have size guides for men, children, unisex sportswear, footwear, accessories and bedding with measuring guides to help you get the correct measurements too.


If you have had a problem with a package that has arrived damaged, not arrived at all or did not arrive on time please contact La Redoute’s customer service team who will be able to help you with returning and replacing the product or finding/sending out the product that did not arrive, call customer services on the number to the left. If you are looking to return an item but are unsure if it is suitable for returning please call the number to the left to speak to somebody about your product. To return a product you must fill out the returns form, stating the reasons for returning the package and place in the returns parcel within 21 days of your product arriving there are then 3 ways for you to complete the return you can return the parcel to a Hermes parcel shop for free, you can arrange a courier collection from Hermes to return your parcel free of charge or through a post office which is also free. Please note it may take up to 10 working days for your account to be credited with the returns money if you have not received this money please contact the number to the left to talk to someone about your returns parcel. To speak to someone about delivery options and charges you can also call the number to the left to speak to someone who can help you with picking the right delivery choice for your parcel.

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