UK Mail Company

Many popular online retailers utilize the delivery services of UK Mail. If a retailer sends your order by UK Mail, you can contact them directly for help. Or if you are a business, you can choose to rely on UK Mail.

About UK Mail

The former name of UK Mail was Business Post. The postal service company actually began as a taxi firm in 1971. By 1986, it was offering same-day and overnight parcel delivery across the nation. UK Mail began trading to business customers in 2004. The parent company renamed itself from Business Post Group to UK Mail in 2009. The Deutsche Post DHL Group then acquired the business in 2016. As one of the largest mail operations in the UK, it is a competitor for Royal Mail. UK Mail processes 3 billion items of mail every year. The DHL acquisition gave them connections in 220 countries, with even more options for deliveries.

UK Mail Contact Numbers

Contact UK Mail for assistance with any of their services on these helplines.

Customer Services

However, if you have any trouble with this, then call for assistance. The customer services team can track your deliveries and help to rearrange them if you are unable to do it online. In order to progress on any calls about a delivery, you must provide your consignment number and the delivery postcode. This is usually 14 digits. For security reasons, you have to contact the sender directly to check the tracking number or make a change to the delivery address.

Mail and Packets

UK Mail distributes billions of items of mail, dropping it off with Royal Mail for the “final mile” delivery. If your company needs its inbound and outbound mail managing, why not create an account with UK Mail? They can offer sorting services if your mail volume is too large to do it yourself. Their competitive rates give you access to benefits such as flexible pick-up times, secure proof of delivery, and online reporting. For large letters and packets, they also offer a national 3-day delivery service.

Personal Parcel Services

Personal senders who only need to send parcels occasionally can use UK Mail. Their dedicated services through “ipostparcels” provide next-day delivery for not just the UK but 160 countries. The “ipostparcels” website makes it easy to get a quick quote whether you are sending parcels internationally or within the UK. You can send parcels up to 25kg and they will collect the parcel from your address. Or you can drop it off at one of the 50 depots and save a bit of money.

Business Parcel Services

Business Senders could utilize the extensive services which UK Mail can offer as a part of the DHL Group. Their UK next-day and midnight order options allow UK businesses to thrive in the eCommerce sector. The parcels are trackable from door to door. There are also 3,500 ServicePoints across the UK to enable a click and collect service for your customers. They can offer a road delivery network for sending items to Europe or Worldwide Air Express for the rest of the world. There are also specialist fulfilment services to manage stock, storage, and picking and packing.

Complaints

UK Mail aims to provide a first-class service. If they miss the mark, they would like you to give them the chance to make things right. They usually respond within 3 working hours to complaints by e-mail, or 3 working days for complaints by post. UK Mail claims that they will take ownership of any problems, be transparent, and provide solutions. In some cases, further investigation into your complaint may be necessary. If they do not give you updates, keep calling back until they resolve things satisfactorily.

Suppliers

UK Mail prefers to collaborate with suppliers for mutual benefits. If you can supply goods and services for UK Mail, then there may be services they can provide for you. As a mail delivery company, there are things which UK Mail needs to resource. These include equipment for mail sorting and transport, stationery, IT equipment, workwear, travel, and professional consultancy services.

Speak to Somone

This is the best way of getting your query answered by UK Mail, as you can get an instant response and don’t have to wait to hear back from them.

Other Ways to Contact UK Mail

With contact centres across the country and social media teams on hand, UK Mail should be fairly easy to get in touch with. You can send a message on Facebook and the team will usually respond between 7am and 10pm. They are normally active on Twitter during these hours too, although it says 8am to 5pm. This does not include weekends, as support may be limited or unavailable from Saturday afternoon to Monday morning. Unfortunately, UK Mail does not have a public e-mail address. You can submit a contact form on their website instead. Send letters to UK Mail Communications Centre, Wolseley Drive, Birmingham, B8 2SQ.