Screwfix

Contact Screwfix on the number to the left with enquiries for the customer services team. Screwfix is a retailer selling tools and hardware in several countries. There are 1,200 shops across the UK, Russia, Turkey, and multiple European countries. Around half of these shops are in the UK alone. Screwfix began as mail-order only, expanded online in 1999, and opened their first store in 2005. Kingfisher plc owns it as well as B&Q.

Screwfix Contact Numbers

Contact Screwfix for support and advice at any time on these phone lines.

Screwfix Customer Services

Contact Screwfix customer services on the number to the left for support and product information. Screwfix sells thousands of products instore and online, so call to check if something is available, where from, and what the price of it is. Make ordering more convenient by finding out how to link a Screwfix Card to your online account. Call to find out about current special offers, get help with gift cards, or request a free catalogue.

Screwfix Online Orders

There are sometimes quantity restrictions when placing orders through the Screwfix website. If you need to order an item in bulk, call the number to the left for help with this. You will also need to call to order if you are paying with a voucher or redeeming credit. Call Screwfix if there is a technical problem when ordering on the website. You cannot amend online orders after the fact, but call to find out if you can cancel an order.

Screwfix Delivery & Collection

Next-day delivery is available from Screwfix every day for orders placed before 8pm on weekdays and 4pm on weekends. Delivery is free on orders worth more than £50. If the delivery location is within the M25, you can even order for a same-day delivery. Call the number to the left for assistance if there is a problem with your Screwfix delivery and the couriers are not helpful. Or call about Click & Collect orders for store collection.

Screwfix Returns & Refunds

Returns are easy if you are able to go to a Screwfix store. Simply provide the item in its original condition with your proof of purchase from within the previous 30 days to get an exchange or refund. Or include a returns form to send online orders back by post. Call the number to the left if you need to arrange a collection by courier for a bulkier return item. This could cost up to £20. Call to ask about repairs or replacement items.

Screwfix Trade Accounts

Screwfix sells building supplies to many tradespeople. These customers in the UK can open a Trade Credit Account to manage their spending for their business. There is no annual fee and the account comes with a flexible limit and 60 days free credit. Customers with a Trade Credit Account can use their card online, at all stores, and hundreds of Trade Points. Call the number to the left to discuss a Screwfix Trade Credit Account.

Screwfix Complaints

Product manufacturers are responsible for any defective items under their warranty. This means that you should contact the manufacturer directly if you have a problem with a product. Otherwise, if your issue is with Screwfix directly, then call the number to the left to make a complaint. Your contract of sale is still with the retailer, so they should address your complaint. You can also e-mail any complaints to sos@screwfix.com.

Other Ways to Contact Screwfix

Locate your nearest branch of Screwfix online and get the store’s details directly. You can take to Twitter or Facebook with general queries or complaints. Alternatively, you can e-mail Screwfix customer services by sending your message to online@screwfix.com. Trade customers with a credit account can send e-mails to online@plumbfix.com or online@electricfix.com. They have a careers website if you would like to apply for a job at Screwfix. To escalate a complaint, you could post a letter to the Screwfix head office address.