Co-Operative Food Customer Services Contact Number

The Co-Operative Food is the local convenience store of choice for many people. You might have some questions or a complaint about a Co-Op store or products. Use this information to contact Co-Op Food.

About Co-Op Food

The Co-Operative Group is a UK business providing food, travel, pharmacy, funeral, financial, and electrical services to over 20 million customers per week. The Co-Op Food is the group’s food retail branch. It owns around a 6% share of the UK grocery market. There is a shop in every postal region, ranging in size from a convenience shop to a supermarket. The Co-Op Group focuses on smaller shops in local communities so it doesn’t have to compete with massive supermarket chains. Co-Op Food won “Convenience Retailer of the Year” at the Retail Industry Awards in 2016. There are more than 4,000 Co-Op Food outlets in the UK.

Co-Op Food Contact Numbers

Contact Co-Op Food on these phone numbers for customer support all week.

Customer Services

Contact Co-Op Food customer services by calling the number above. The customer care team are on hand to help you out seven days a week. A lot of information about Co-Op Food is available online, but if you can’t find the answer to your question, then simply call up and ask. They can provide details about Co-Op Food in your area and inform you of the current deals and promotional offers instore. If you are disappointed by a product purchased from Co-Op Food, call to find out about their returns and refunds policy. You can ask about the ethics of the Co-Op Group if that concerns you. Call if you need to view CCTV at a Co-Op store.

Product Information

Co-Op Food tries to meet the local demand for products in each area. It is working to improve its offerings for specific dietary requirements across the UK. Most Co-Op Food stores will have a vegetarian section as well as a Free From section. Those who are gluten-free can shop safely at Co-Op Food. While there should be some vegan stock, there may not be as much. You can call the number above to ask about the ranges at the Co-Op, or get details about the contents of a particular product. Maybe you want to learn more about the wines, pies, pizzas, frozen meals, Irresistible or Food on the Go ranges before you visit a Co-Op store.

Home Delivery

Some Co-Op Food stores make your weekly grocery shop easier with home delivery. You shop in person as usual, but visit the Home Delivery terminal. Pick up a Home Delivery card and register to choose a timeslot and print out a ticket. Take your ticket to the checkout, and as long as you spend more than £25 they will take care of the delivery. You can go home without having to carry all of the shopping bags. There may be additional charges depending on how much you spend and your postcode. It is only available to customers over 18, and certain items are excluded. Call the number above to enquire about Home Delivery in your area.

Food Magazine

Co-Op Food publishes a monthly magazine for customers. If you don’t see any copies in your local store, then you can always read it online. There are past editions available as far back as March 2012. It usually focuses on recipes and ideas involving Co-Op products and ready meals. In line with their image of value and convenience, they promote their easy-to-make and cheaply priced meal options. Sometimes there will be competitions which customers can enter to win prizes such as holiday trips. If you have any questions about something you read in Co-Op Food Magazine, call the number above. You can also make suggestions.

Membership

Co-Op Membership cards are blue or white and orange. You can pick up a temporary card instore, and they will send out a plastic one when you register online. A Co-Op Membership will help the community, as 1% of your spend on selected products goes towards local causes. For selected products, 5% of what you pay goes into your Membership account. You can spend this on a range of things from Co-Op. It also gives you access to exclusive offers from other Co-Op businesses. Call the number above for assistance with a Co-Op Membership. Report a lost or stolen card to receive a replacement, or call for membership cancellations.

Complaints

Should you have a negative experience at a Co-Op Food store, call the number above to make a complaint. When reporting faulty products, you will need to provide a product description. This includes the name, barcode, use-by-date, and the store you visited. Co-Op Food will investigate the problem further. They might offer compensation, depending on the situation. If you are reporting mistreatment from a Co-Op store colleague, provide details such as the store name, the date and time of the incident, and if possible the colleague’s name. You may want to contact Co-Op Food about issues with their stores, food, or prices.

Other Ways to Contact Co-Op Food

Sometimes it is easier to make a quick enquiry online and wait for a response than to make a phone call. The Co-Op Food team are on hand throughout the week to answer your messages on social media. You can comment or complain on Facebook or Twitter. If you would prefer to keep it private, then you could send an e-mail to customer.careline@coop.co.uk. For queries regarding Co-Op memberships, send them directly to membershipcontactus@coop.co.uk. You can also write letters to the Freepost address on the left. If you are only trying to locate a Co-Op Food store and its opening hours, use the online store finder.