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Opening Times for

Day Opens Closes
Monday 24hrs -
Tuesday 24hrs -
Wednesday 24hrs -
Thursday 24hrs -
Friday 24hrs -
Saturday 24hrs -
Sunday 24hrs -
The Peninsula, 
Victoria Place,
M4 4FB

Any questions you may have about can be answered here.

Department Opening Hours
Customer Services 24 hours, 7 days
Head Office 24 hours, 7 days
Bookings 24 hours, 7 days
Hotel Sign Up 24 hours, 7 days
Business Trips 24 hours, 7 days

By calling the above numbers, we can connect you to those departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service. is a hotel booking website that was launched in Manchester in 1999 by 4 brothers. It was originally a hotel directory that just listed hotels but in 2002 it started to enable users to book their hotels online. In 2006 it was bought by First Choice Holidays for around £110 million and was owned by First Choice holidays until it was sold off to Cox & Kings for £8.5 million when the TUI travel group (which First Choice Holidays had merged with) decided to restructure all of its brands and wanted to sell off instead of rebranding it. now operates around the world with the website being available in over 5 languages as well as offering over 150,000 hotels world wide with that number growing continually. If you would like to talk to someone from please call the number to the left to speak to a member of their team who will be happy to answer any questions you have about the history of the company.

Customer Services

If you have experienced a problem with the hotel you have recently stayed at or are currently staying at please call the number to the left to speak to a member of the customer service team who will be able to report your complaint to an advisor or help you move hotel/room if the current place you’re staying at is not meeting the standards you expect from a hotel. If you have placed a booking for a hotel but no longer wish to stay there you can cancel your booking by checking on the website that the hotel you have booked with has a cancellation policy that meets your circumstances if so contact customer services on the number to the left or speak to the hotel you have booked with directly. For other problems you may have faced you can also call the customer service team on the number to the left or you can visit the website to access FAQ’s or to send an email.

Head Office

If you would like to know more information about as a corporation please call the number to the left to speak to an advisor from the head office team. In 2010 decided to move into their current head office address in Manchester with its sister companies ‘’ and ‘’ to the peninsula building which is just outside the city center a part of the Manchester green quarter. If you’re interested in working for you can visit their careers website to browse their job vacancies. Some of the benefits for working for are 25 days holiday, great locations, enhanced maternity leave, childcare support, monthly treats, bonus schemes and competitive salaries. To speak to someone about’s vacancies you can call an advisor from head office on the number to the left who can help you with applying or following up an application that you have not heard back from.


If you are having trouble booking online or would like some help booking call the number to the left to speak to an advisor from booking team who will be more than happy to walk you through the booking process or will happily book your holiday for you. If you need some help picking a hotel that is right for you and your holiday or you have a special request you can also contact the booking team here the number to the left who will be able to contact the hotels for you in relation to your special requests and may ask to call you back or email you with the details of any hotels that can meet your special requests.

Hotel Sign Up

If you own a hotel and would like to start advertising through you can sign up here, you will need to provide the address of your hotel, your name and job title, the name and phone number of the hotel, your website address and the registered name and number of your company. Once you have filled out that form you will then need to enter the accommodation details of your hotel and then group details of your company. If you’re struggling to sign your hotel up online you can call the number to the left to speak to an advisor who will be able to create an account for your hotel or walk you through the process, please have the details listed above on hand if calling an advisor to make an account for you as it will speed up the process.

Business Trips

If you are a company looking to book hotel accommodation for a business trip through you can register on the website (you will need to input your name email address and phone number and a member of the corporation team will be in touch with you about your account) or you can call the number to the left to speak to an advisor. With business travel account you can enjoy up to 50% discount on hotels as well as great corporate rates and travel rewards, you will be able to access one to one support from your dedicated account manager and booking team, you will have choice of over 240,000 hotels worldwide as well as your custom business portal where you can access everything from spending tracking, VAT retrieval, booking reports and being able to make simple and fast bookings with the use of the admin tools. If you’re having trouble creating your business account or you have experienced a problem with your business account and cannot contact your account manager please call the number to the left.

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