The contact number for Viagogo is available directly from their website at no or lower cost
Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before contacting a company on our website.
This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.
| Day | Opens | Closes |
|---|---|---|
| Monday | 9am | 8pm |
| Tuesday | 9am | 8pm |
| Wednesday | 9am | 8pm |
| Thursday | 9am | 8pm |
| Friday | 9am | 8pm |
| Saturday | 10am | 7pm |
| Sunday | 10am | 7pm |
If you use secondary ticket sites to purchase your in-demand event tickets, you will probably have tried Viagogo. This means that it is highly likely that you will need to contact Viagogo about your ticket order.
Viagogo is a global online marketplace for secondary ticket sales. It offers a platform for people to re-sell event tickets for whichever price they choose. When an event is sold out, customers can still find tickets, depending on how much they are willing to pay. Viagogo collects some of the fees it charges to the buyer from the seller’s payment. The co-founder of StubHub, Eric Baker, founded Viagogo in London in 2006. It now operates around the globe, shipping tickets to anywhere. The Viagogo Guarantee states that buyers will definitely receive valid tickets in time for the event. Otherwise, Viagogo will issue a refund wherever they can’t find replacement tickets. They also guarantee that sellers will be paid for the orders they fulfil.
Contact Viagogo by connecting to their helpline numbers seven days a week.
(Sat – Sun) 10am – 7pm |
|
(Sat – Sun) 10am – 7pm |
|
(Sat – Sun) 10am – 7pm |
|
(Sat – Sun) 10am – 7pm |
|
(Sat – Sun) 10am – 7pm |
|
(Sat – Sun) 10am – 7pm |
Contact Viagogo customer services if you need help with an order or sale. The hotline is available for customers whose event is within 3 days. You must enter your order ID number before you can speak to someone. Make sure that you have all the details of your order to hand before you call. You can call about an order up to 3 months after the event. If there is a problem, Viagogo might call you first.
You can purchase tickets online and enter your payment details. Viagogo accepts all major credit cards and payments through PayPal. If your card is declined, you will have half an hour for Viagogo to process your payment before they cancel the order. Call if you are a buyer having problems with payment. Sellers can also call if they have not received their payment 5-8 working days after their event.
For many events, tickets are not shipped until as late as 5 days before. If a seller needs to then ship these tickets on to you, you may not receive them until very close to the date. Change your address at any time before the seller ships the tickets if you’re travelling. Call if you don’t receive the tickets in time. Sellers can get help with the delivery arrangements if there are any issues with the website or UPS.
If you think that a seller or Viagogo has acted inappropriately, call and make a complaint. This includes failure to provide goods or refunds as promised. You could also complain about the quality of customer service. Be firm with your complaints and keep going if Viagogo does not respond. Contact your bank if it is possible to cancel transactions. Reach out to the Fanfair Alliance for advice and support.
Are you a busy professional, or does your company regularly need event tickets for staff or clients? Then you could benefit from some VIP treatment through Viagogo’s Corporate Services. Unlike general buyers, corporate buyers can purchase tickets via e-mail or phone call. Viagogo will book and monitor orders for you, sourcing large numbers of tickets for groups. Call or e-mail corporate@viagogo.com.
Viagogo deals with customers attending live events in over 150 countries, speaking around 30 languages. You could work in any of their operations centres around the world. They require employees in areas such as database administration, translation, IT and engineering, and customer service and operations. You can apply for vacancies and graduate placements online. Call if you have more career queries.
Contacting Viagogo by post or visiting their head office in person might be difficult. Their website states that their registered office is in Switzerland, at Viagogo AG, Rue du Commerce 4, 1204, Genève. Viagogo does operate in the UK, under the parent company VGL Services Ltd. Previously, the UK address was 90 High Holborn, London, WC1V 6XX. In 2017, around the time of a parliamentary enquiry, they moved to a new registered address. This is Cannon Place, 78 Cannon Street, London, EC4N 6AF. However, Viagogo also operates from a “secret” office at 71 Fenchurch Street, London, EC3M 4HH. Since Viagogo seems to be a very secretive company, it is unlikely that they will allow visitors into their offices or respond to mail.
The only other ways that you can reach them besides the phone is by logging in to your Viagogo account to access the online help centre. You can also send e-mails directly to customerserviceuk@viagogo.com. Press enquiries can go to press@viagogo.com. This address will not respond to customer service queries. You can try to escalate a complaint by sending it right to the CEO of Viagogo at eric.baker@viagogo.com.
Save time & money with our handy phone option guides
Ratings for the best customer services departments
The best deals and voucher codes for top UK companies