Klarna is a web service that allows customers on sites, such as ASOS, to pay for their items in delayed payments, or via a Buy Now, Pay Later service. Founded in Sweden, Klarna is e-commerce based and accounts for around 50% of payments on Swedish online stores. In 2014, the company managed around $10bn through online sales.
Customer Service
As soon as someone from the team can speak with you, you will be connected through to them. If you are calling at busy times, this line may be automated. If so, you will be able to choose which department to speak with. If you are unsure on which department to pick, simply choose the customer service option, and someone will be able to help you as soon as possible.
Head Office
Someone from the team will be able to help you with any queries you might have.
Customer Support
You can also use this number if you would like to settle a bill on your account, or if you would like to completely close your account.
You can close your account if you have no outstanding bills to pay and if you are the official account holder.
Customer Complaints
This number will put you through to a member of the complaints department, who can handle your complaint to the best of their ability. You can also use this line if you would like to settle your balance and officially close your account with Klarna.
Klarna and ASOS
Although prominent in Sweden, Klarna has recently teamed up with ASOS in order to provide a Buy Now Pay Later service. This is to give ASOS customers the chance to order the clothes they want without having to pay for everything up front. This gives them the chance to try items of clothing on and return what they want before paying the outstanding balance.
Other ways to Contact Klarna
If you would like to write a letter to the Klarna Head Office, you can do so by addressing it to the address below:
Klarna UK Limited
7th Floor,
33 Cavendish Square
London
W1G 0PW
United Kingdom
